-------------------------------------------------------
              Microsoft Internet Explorer
                   README for Support
                       March 2000          
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(c) Copyright Microsoft Corporation, 2000


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CONTENTS
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MICROSOFT PRODUCT SUPPORT SERVICES 
 Home User or User in Small, Medium, or Large Organization
 Administrator in Small or Medium Organization or IT Professional
 System Administrator or User in Large Enterprise
 Microsoft Certified Solution Provider
 Developer
 Reseller or Consultant
MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE
 Contacting a Microsoft Subsidiary
------------------------------


MICROSOFT PRODUCT SUPPORT SERVICES 
==================================

If you have a technical question about Microsoft Internet Explorer, 
refer to the Getting Started manual, check the Readme documents, or 
consult Help. If you still have a question:

Help is available from many different sources.  Please take the time 
to read the following so we may direct you to the most appropriate help 
source for you, depending on the type of user you are and how you are 
using this product.

The services and prices listed here are available in the United States 
only. Support outside the United States may vary. Microsofts support 
services are subject to Microsofts then-current prices, terms, and 
conditions, which are subject to change without notice.


Home User or User in Small, Medium, or Large Organization
=========================================================

SELF-HELP
---------
Help Yourself with Microsoft Personal Online Support -- designed 
specifically for home users and individuals! Go online and get the most 
up-to-date answers swiftly and easily.  Here, everyone can use simple 
self-help tools or search a wide variety of technical information. Connect 
to Online Support at:  http://support.microsoft.com/directory


ASSISTED SUPPORT
----------------
No-Charge Assisted Personal Support 


If you acquired this product as a stand-alone retail product, you are 
eligible for 90 days of Personal Support for this product 
during regular business hours (starting with your first call).  You can receive 
no-charge Personal Support  via the Web or telephone.  When submitting incidents, 
please be prepared to provide your Product ID ("PID") number.

For Desktop Operating Systems, the PID is a 20-digit number that can be 
found in two easy steps:

  1) Right-click the My Computer icon on the desktop.
  2) Click Properties. PID is found under Registered To on the General tab.

For Hardware, PID is a 20-digit number that is typically located on the 
bottom of the hardware device or within the battery compartment of the 
hardware.

For users in organizations:  Some organizations have their own helpdesk or 
internal support organization that provides support to their employees.  
Check with this group first for your technical support.  In addition, 
Web-based self-help support is available direct from Microsoft at 
http://support.microsoft.com/directory as well as paid assisted Personal and
Professional Support, should you not be eligible for no-charge assisted 
Support.


Paid Assisted Personal Support 

If you need help after hours, or if you have used up or are not eligible 
for no-charge Personal Support, you can use Pay-Per-Incident Support 
via Personal Online Support or telephone. Support fees are billed to your 
VISA, MasterCard, or American Express card.   In the US: $35 US per incident.  
Available 24 hours a day, seven days a week, including holidays.

  Note:  If your Microsoft product was preinstalled or distributed with your 
  personal computer or dedicated system (Windows CE-based device), or 
  provided by an Internet service provider (ISP), and your Product ID (PID) 
  contains the letters "OEM" after the first five digits, you are welcome to 
  use the many online no-charge self-help or paid assisted support offerings 
  provided by Microsoft.  No-charge assisted support for OEM licenses is not 
  provided by Microsoft.  Please contact the personal computer manufacturer, 
  device/system manufacturer, or ISP directly for more information regarding 
  their no-charge and paid offerings for support of your product.  Please 
  check the documentation that came with your personal computer, or check our 
  list of manufacturer phone numbers at:    
  http://support.microsoft.com/support/webresponse/pid/oem.asp

Retail versions of Microsoft software are those stand-alone packaged products 
purchased at retail stores, mail-order resellers, and online resellers. 
Microsoft products preinstalled or distributed with your personal computer, 
dedicated system (Windows CE-based device), or provided by an Internet 
service provider (ISP) or purchased through a volume licensing program such 
as Select, Open, or License Packs, receive all Microsoft support privileges, 
excluding no-charge assisted support.


GETTING ASSISTED SUPPORT
------------------------
When you contact Product Support Services, you should be at your computer 
and have the following information at hand:

	The version of your Microsoft product
	The type of hardware, including network hardware, if applicable
	The operating system (for example, Windows ME)
	The exact wording of any informational or error messages that appeared 
        on your screen
	A description of what happened and what you were doing when the problem 
        occurred
	A description of how you tried to solve the problem


Via Web

Web-based support on Microsoft's Personal Online Support is available 24 hours 
a day, 7 days a week.  Any time day or night you can submit via the Web a 
no-charge or paid incident to a Microsoft Support Professional. You will 
receive notification from Microsoft that your solution is available and your 
answers are ready during regular business hours. Connect to Online Support at: 
http://support.microsoft.com/directory


Via Phone

No-Charge Assisted Personal Support:
In the U.S.: Regular business hours for no-charge assisted Personal Support 
are 5 AM to 9 PM Pacific time, Monday through Friday, and 9 AM to 3 PM Pacific 
time Saturdays, excluding holidays.
Systems and Hardware: call (425) 635-7040. This number is based in Redmond, 
Washington, so your phone company may charge you for your call. Contact your 
long distance provider for rate information.

Paid Assisted Personal Support:
Available 24 hours a day, 7 days a week, including holidays. In the U.S.: 
call (800) 936-5700.



Administrator in Small or Medium Organization or IT Professional
================================================================

SELF-HELP
---------
Help yourself to Professional Support from the TechNet Web site  a great 
resource for IT Professionals and Administrators, at: 
http://www.microsoft.com/technet/default.asp


ASSISTED SUPPORT
----------------
Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid 
Assisted Professional Support via the Web or the telephone.   Support fees 
are billed to your VISA, MasterCard, or American Express card.   


GETTING ASSISTED SUPPORT 
------------------------
In the U.S.: $195 US per Web incident and $245 US per phone incident.  Professional 
Support is available 24 hours a day, 7 days a week, including holidays.


Via Web

Microsofts Professional Support via the Web is available 24 hours a day, 7 
days a week via the TechNet Web site. To submit an incident, go to 
http://technet.microsoft.com/reg/support/


Via Phone

In the U.S., call: (800) 936-4900, 24 hours a day, 7 days a week including holidays.
Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays.  
In the U.S., call: (425) 635-4948.



System Administrator or User in Large Enterprise
=================================================

Most large enterprises will have an internal support organization that 
will have a formal support arrangement with Microsoft or its partners. 
Check with this group first for your technical support.  In addition, 
Web-based self-help support is available direct from Microsoft at: 
http://support.microsoft.com/directory.  This site also has details about purchasing 
support contracts from Microsoft or its partners.


Microsoft Certified Solution Provider
=====================================

SELF-HELP
---------
Help yourself to Professional Support from the MCSP Program Web site  
a great resource for Microsoft Certified Solution Providers, at:
http://www.microsoft.com/mcsp/

ASSISTED SUPPORT
----------------
Paid Assisted Professional Support 

To work directly with a Microsoft Support Professional, you can use Paid 
Assisted Professional Support via the Web or the telephone.   Support fees 
are billed to your VISA, MasterCard, or American Express card.   

GETTING ASSISTED SUPPORT 
------------------------
In the U.S.: $100 US per Web incident and $125 US per phone incident.  
Professional Support is available 24 hours a day, 7 days a week, including 
holidays.  


Via Web

Microsofts Professional Support via the Web is available 24 hours a day, 
7 days a week via the MCSP Program Web site.  To submit an incident, go to 
http://www.microsoft.com/mcsp/


Via Phone

In the U.S., call: (888) 677-9444 24 hours a day, 7 days a week including 
holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week 
including holidays.  In the U.S., call (425) 635-4948.

If you are interested in becoming a Microsoft Certified Solution Provider, 
go to http://www.microsoft.com/mcsp/



Developer
=========

SELF-HELP
---------
Help yourself to Professional Support from the MSDN Web site -- a great 
resource for developers, at: http://msdn.microsoft.com

ASSISTED SUPPORT
----------------
Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid 
Assisted Professional Support via the Web or the telephone.   Support fees 
are billed to your VISA, MasterCard, or American Express card.   

GETTING ASSISTED SUPPORT
------------------------
In the U.S.: $195 US per Web incident and $245 US per phone incident.  Available 
24 hours a day, 7 days a week, including holidays.


Via Web

Microsofts Professional Support via the Web is available 24 hours a day, 7 
days a week via the MSDN Web site.  To submit an incident go to: 
http://support.microsoft.com/servicedesks/msdn/

Via Phone

In the U.S., call: (800) 936-5800 24 hours a day, 7 days a week including holidays. 
Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays.  
In the U.S., call (425) 635-4948.



Reseller or Consultant
======================

SELF-HELP
---------
Help yourself to Professional Support from the Direct Access Web site- 
a great Web resource for resellers and consultants, at:
http://www.microsoft.com/directaccess

ASSISTED SUPPORT
----------------
Paid Assisted Professional Support 
To work directly with a Microsoft Support Professional, you can use Paid 
Assisted Professional Support via the Web or the telephone. Support fees are 
billed to your VISA, MasterCard, or American Express card.   

GETTING ASSISTED SUPPORT 
------------------------
In the U.S.: $195 US per Web incident and $245 US per phone incident.  Available 
24 hours a day, 7 days a week, including holidays.


Via Web

Microsofts Professional Support via the web is available 24 hours a day, 7 
days a week via the Direct Access Web site.  To submit an incident, go to:
http://premium.microsoft.com/da_support/

Via Phone

In the U.S., call: (888) 456-5570 24 hours a day, 7 days a week including holidays.  
Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays.  
In the U.S., call (425) 635-4948.



MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE
============================================

If you are outside the U.S. and have a question about a Microsoft product, first:

   Check the information in Help or the product manual. 
   Check the readme files that come with your product disks. These files provide 
    general information that became available shortly before the product was released. 
   Go to Support Online at http://support.microsoft.com/directory and click 
    International Support.

If you cannot find a solution, you can receive information on how to obtain product 
support by contacting the Microsoft subsidiary office in your area.


Contacting a Microsoft Subsidiary
=================================

When you call your local Microsoft subsidiary, you should be at your computer and 
have the appropriate product documentation at hand. Be prepared to provide the 
following information:

   The version of the Microsoft product you use. 
   The type of hardware you use, including network hardware, if applicable. 
   The operating system you use. 
   The exact wording of any messages that appeared on your screen. 
   A description of what happened and what you were doing when the problem occurred. 
   A description of how you tried to solve the problem. 

Important!  Phone numbers for Microsoft Subsidiaries are subject to change. 
For the most recent listing, please visit the support web site 
at http://support.microsoft.com/directory. If there is no Microsoft 
subsidiary office in your country/region, please contact the establishment 
from which you obtained your Microsoft product.

Argentina
Microsoft de Argentina S.A.

Fax: (54-11) 4316-1922
Customer Service: (54-11) 4316-4600
Technical Support Phone (54-11) 4316-4664


See also Argentina 

Armenia
See Russia

Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support Phone: 13 20 58

See also Australia 

Austria
Microsoft Ges.m.b.H. 
Phone:(+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029,
  austria@msdirectservices.com
Standard Support (Installation and Handling): +43-1-50222-2255


Azerbaijan
See Russia

Belgium
Microsoft NV 
Phone: +32 2 7043000
Fax: +32 2 7043535
TechNet Subscription: +353 1 703 8738
MSDN Subscription: +32 2 5138684
Microsoft Information Center: +32 2 5133113
Technical Support: 
 +32 2 513 32 74 (Dutch speaking) 
 +32 2 502 34 32 (English speaking) 
 +32 2 513 22 68 (French speaking)

See also Belgium 

Belarus
See Russia

Bolivia
See Uruguay

Brazil
Microsoft Informatica Ltda. 
Phone: (55) (11) 5514 - 7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support: 
 Phone: (55) (11) 5504-2155
 Fax: (55) (11) 5504-2227
 Automatic Fax: (55) (11) 5506-8506 
 Bulletin Board Service: (55) (11) 5506-1234 
Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227

See also Brazil 

Canada
Microsoft Canada Co. 
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support: 
 Desktop Systems including Microsoft Windows 95: (905) 568-4494 
 Microsoft Office and Office Components: (905) 568-2294 
 Other Standard Technical Support: (905) 568-3503 
 Priority Support Information: (800) 668-7975 
 Text Telephone (TTY/TDD) (905) 568-9641 


Caribbean
Microsoft Caribbean, Inc. 
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support/Soporte Tecnico: (408) 953-8086
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

See also Caribbean Online

Central America
Technical Support/Soporte Tecnico: (506) 298-2020
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298-2000
Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup

Chile
Microsoft Chile S.A. 
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-330600
Personal Operating System and Applications: 
	Phone: 56-2-330-6222 
	Fax: 56-2-341-1439
See also Chile Online

China
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: 011-86-10-6261 7711
Fax: 011-86-10-6253 6630

Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C. 
Phone: 011-86-21-64691188/ 011-86-21-6469 8899
Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900


Colombia
Microsoft Colombia 
Carrera 7a. # 71-21 Torre B Piso 7
Santa F de Bogot
Phone: (571)3173838
Fax: (571) 3173494
Technical Support:
Lnea de Respuesta Bogota
Phone: 524-0404

Other cities: 9800-10595
Fax: (091) 524-0405 


Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia

Phone: 385 1 4802 500
Fax: 385 1 4843 688
Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr
Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr

Czech Republic
Microsoft s.r.o. 
Phone (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222 


Denmark
Microsoft Denmark

Phone: (45) (44) 89 01 00
Fax: (45) 44 68 55 10
Technical Support: 
	Phone: (45) 44 89 01 11 
	Microsoft Sales Support: (45) 44 89 01 90 
	Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains 
        detailed instructions) 
	Microsoft MSDL (BBS): (45) 44 66 90 46

See also Denmark 

Dominican Republic
See Central America

Dubai
Microsoft Middle East 
Phone: (971) 4 513 888
Fax: (971) 4 527 444
Technical Support (Personal Operating Systems & Desktop Applications ONLY): 
	Phone: (971) (4) 555 443 
	Fax: (971) (4) 523 264 
	E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription): 
	Phone: (971) (4) 655 082 
	Fax: (971) (4) 655 097

Ecuador
Corporation Microsoft del Ecuador S.A. 
Phone/PBX: (593 2) 460453
Fax: (593 2) 463093
Customer Service: (593 2) 258025
Technical Support: (593 2) 258025

See also Ecuador Online

Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and Development 
   Tools Installation ONLY):
Tel no.: 202 - 338 8724 
202 - 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com


England
See United Kingdom

Estonia
Technical Support: (+372) 650 49 99

See also Germany Online

Finland
Microsoft OY

Phone: +358-(0)9-525 501
Fax: +358-(0)9-878 8770
Technical Support: 
	Phone: +358-(0)9-525 502 5026 
	Standard +358 (0) 9-525-502-500 
	Priority: +358 (0) 9-525-502-20

See also Finland 

France
Phone: (011)(33) 825 827 829 (*)
Customer Svc. Phone: (011)(33) 0 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322

Customer Svc. Phone: (011)(33) 0 825 827 829 (*)

Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020

Technical Support Fax: (011)(33) 1 69 28 00 28

(*) indigo number 0,99 F TTC per minute



French Polynesia
See France

Georgia
See Russia

Germany
Microsoft GmbH

Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 01805 / 25 11 99
Standard Support (Installation and Handling): 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191

See also Germany 

Greece
Microsoft Hellas, S.A. 
Phone: (30)(1)6806-775 through (30)(1)6806-779
Fax: (30)(1)6806 780
Technical Support: 
 Phone: (30) (1) 6806111
 Fax: (30) (1) 6809528


Gulf & Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: 971 4 3973888
Fax: 971 4 3972244
Personal Support Contact Details: (Personal Operating Systems & Desktop Applications 
  ONLY)
Gulf (Bahrain, Malta, Qatar and United Arab Emirates)
Phone - 971 4 3975443
Fax - 971 4 3972304
E-Mail = mswsgulf@microsoft.com

Lebanon (Cyprus and Lebanon)
Phone - 961 1 983348
Fax - 961 1 983349
E-Mail = mts@lebanon-online.com.lb

Kwait
Phone - 965 2431071
Fax - 965 2430249
E-Mail = mspsskuw@microsoft.com

Oman
Phone - 968 691191
Fax - 968 698568
E-Mail = mspss@gto.net.om

Pakistan
Phone - 92 21 111 674357
Fax - 92 21 4533370
E-Mail = mssupport@nets.net.pk

Customer Service Center (Version upgrade / TechNet and MSDN subscription):
 Phone: (971) (4) 655 082
 Fax: (971) (4) 655 097


Hong Kong SAR, PRC
Microsoft Hong Kong SAR, PRC Limited

Fax: (852)2560-2217
Microsoft Information Hotline: (852)2804-4234
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288

Hungary
Microsoft Hungary

Phone: (+36) (1) 437-2800
Fax: (+36) (1) 437-2899
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland
See Denmark

India
Microsoft India 
Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193
Fax: (91) (80) 559-7133, (91) (11) 629-2650 


Indonesia
Microsoft Indonesia - Jakarta 
Technical Support: 
	Phone: 62 21 570 42 54 
	Fax: 62 21 520 81 22

Ireland
Technical Support: 
Phone: 706 5353 
See United Kingdom

Israel
Microsoft Israel Ltd.
Reception:
Phone: +972-9-952-5353
Fax: +972-9-952-5333
Customer Service & Information Center:
Phone: +972-9-9525400
Fax: +972-9-9525411
Technical Free Support for Windows, Office and Microsoft Fun:
Phone: +972-9-9525400
Fax: +972-9-9525403

Italy
Microsoft Srl 
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature): (39) (2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398 


Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support): 
	Tokyo Phone: (81) (3) 5454-2300 
	Osaka Phone: (81) (6) 6245-6995
Customer Service Phone (Version upgrade/Registration): 
	Phone: (81) (48) 226-5500 
	Fax: (81) (48) 226-5511

Kazakhstan
See Russia

Kingdom of Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576
Technical Support (Personal Operating System and Desktop Applications only): 
	Phone: 800 124 0500 (toll free within Saudi Arabia) 
	Fax: 966-1-4740576


Kyrgyzstan
See Russia

Korea
Microsoft CH 
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 558-8161
Technical Support Center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544

See also Korea 

Kuwait
PO Box 5244
13053 Safat
Kuwait
Tel: +965-243-0248
Fax: +965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools 
  ONLY):
Tel: +965-243-1071

Latin America
Microsoft Latin American Headquarters (U.S.A.) 
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100

See also Latin America Online

Liechtenstein
See Switzerland

Luxembourg
Microsoft NV 
Phone: +32 2 730 39 11
Microsoft Support Network Info. Center +31-800-9977-57
TechNet Subscription: +353-1-703 8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support: 
 +32 2 513 32 74 (Dutch speaking) 
 +32 2 502 34 32 (English speaking) 
 +32 2 513 22 68 (French speaking)

See also Luxembourg 

Malaysia
Microsoft (Malaysia) Sdn Bhd: 
Phone: +6 (03) 757-2266
Fax: +6 (03) 757-2265
Customer Services: 
 Phone: Toll-free - 1-800-88-3249 
 Fax: +6 (03) 758-5011
Technical Support: 
 Phone: +6 (03) 793-9595 
 Fax: +6 (03) 295-2065

See also Malaysia (SP) 

Mxico
Microsoft Mxico, S.A. de C.V. 
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
Fast Tips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password

See also Mxico 

Middle East
Microsoft Middle East 

Phone: (971) 4 397 3888

Fax: (971) 4 397 2244

Technical Support (Personal Operating Systems & Desktop Applications ONLY): 
	Phone: (971) (4) 397 5443

	Fax: (971) (4) 397 2304

	E-mail: mswsgulf@microsoft.com


Customer Service Center (Version upgrade / TechNet and MSDN subscription): 
	Phone: (971) (4) 299 5082

	Fax: (971) (4) 299 5097




Morocco
Microsoft Afrique du Nord et de l'Ouest 
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85

Netherlands, The
Jaar 2000 informatie centrum
Netherlands: (020) 5001033 
Belgium: +32-2 7043000
Luxemburg: +32-2-5139979 
Support and Services

Product Support: 
	Netherlands (Dutch): (020) 5001005 
	Netherlands (English): (020) 5001053 
	Belgium (Dutch): +32 2 513 31 13 
	Belgium (French): +32 2 513 22 68
	Belgium (English): +32 2 502 34 32 
	Luxemburg (French): +32 2 513 2268 
	Luxemburg (English): +32 2 502 3432 


Microsoft Consulting Services Benelux

Netherlands, Belgium and Luxemburg: +31 (0)20 5001005 

Information Services and Subscriptions

TechNet 
	Netherlands: (020) 5001035 
	Belgium: +32 2 5022176
	Luxemburg: +32 2 5022176 


Microsoft Developer Network 
	Netherlands: (020) 5001037 
	Belgium: +32 2 5138684
	Luxemburg: +32 2 5138684 

See also Benelux Online

New Zealand
New Zealand
Microsoft New Zealand Ltd 
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868 

Technical Support: 
* Phone: 64 (9) 357-5575 
* Fax: 64 (9) 357-5577


Northern Ireland
See United Kingdom

Norway
Microsoft Norway AS

Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support: 
	Standard: + (47) 22 02 25 50 
	Priority: + (47) 22 02 25 45 
	Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed 
  instructions)
See also Norway 

Panama
Technical Support/Soporte Tecnico: (506) 298 2020
Support E-mail/Correo Electronico Para soporte tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298 2000
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Papua New Guinea
See Australia

Paraguay
See Uruguay

Per
Phone: (511) 421-1200
Fax (511) 4217307
Technical Support: 
(511) 2155002 & (511) 2155005


Philippines
Phone: (632) 811-0062
Technical Support: 
	Phone: (632) 892-2295/2495 
	Fax: (632) 813-2493

Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66

Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support: 
	Standard Support: +(351) 1 4409280 
	Fax : +(351) 1 4411655

Puerto Rico
Soporte Tecnico: (408) 953 8086
Support E-Mail/Correo Electronico Para soporte tecnico: mscarsup
Customer Service/Centro de Servicios: (800)297 5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia
Microsoft Z.A.O.
Microsoft Information Center:
Phone: 
	Moscow: +7 (095) 916-7171
	St.Peterburg: +7 (812) 118-3636
	Novosibirsk: +7 (3832) 119-019
	Kiev +380 (044) 2305101
Fax: 
	Moscow: +7 (095) 916-7112

Technical Support:
Phone: 
	Moscow: +7 (095) 745-5445 
	St.Peterburg: +7 (812) 118-3636 
	Novosibirsk: +7 (3832) 119-019 
	Kiev +380 (044) 2305102
Fax: 
	Moscow: +7 (095) 916-7112

See also Russia Online
See also Russia 

Saudi Arabia
Phone: +966 (1) 218-0808
Fax: +966 (1) 218-0809
Technical Support (Personal Operating System and Desktop Applications only): 
	Phone: 800 124-2255 (toll free within Saudi Arabia) 
	Fax: 800 124-2255 (Press 2 to send a fax)

Scotland
See United Kingdom

Singapore
Microsoft Singapore Pte Ltd 
Phone: (65) 337-6088
Fax : (65) 337-6788
Customer Services Phone: (65) 324-5255
Customer Services Fax: (65) 324-6181
Product Support Services Phone: (65) 378-3600
Product Support Services Fax: (65) 378-3662

Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC

Phone: +421-7-5341 9841
Fax: +421-7-5341 9840

Hotline: +421-7-67 296 296
Infoservice: +421-7-67 296 297
Y2K Infoservice: +421-7-67 296 200


Slovenia
Microsoft d.o.o. 
Phone: (+386) (61) 1 800 800
Fax: (+386) (61) 1 800 822
Technical Support: (+386) (61) 185 3449

South Africa
Microsoft South Africa 
All services 
Phone: (+27)11 257 0000 or 
0860225567 (inside South Africa)
Fax: (27)11 257 0257

Technical Support Fax: (+27)11 257-0424


South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Inside Spain
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: 902 197 198


Outside Spain
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: (34) 91 353 69 60
See also Spain 

Sweden
Microsoft AB 
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support: 
 Standard: +46-(0) 8- 752 09 29 
 Priority: +46 (0) 8 751 09 80 
 Premier: +46 (0) 8 632 57 01
Sales Support: +46-(0)8- 752 56 30

See also Sweden 

Switzerland
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service Phone: 0848-858-868 
	Microsoft Info-Service, Postfach, 8001 Zrich, Fax: 01 311-72-27
Support: 
	Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255 
	Standard Technical Support (French speaking): Phone 022-738 96 88
	General information about Microsoft Support in Central Europe: Phone 0848-80-2330


See also Switzerland Online

Tajikistan
See Russia

Taiwan
Microsoft Taiwan Region Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support: 
	Phone: (886) (2) 2508-9501 
	Fax: (886) (2) 2508-9575

Thailand
Microsoft (Thailand) Limited

Microsoft (Thailand) Limited 
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support: 
Phone: (662) 613-7208 through 11 
Fax: (662) 613-7198


Turkey
Microsoft Turkey 
Phone: 90 (212) 258 59 98
Fax: (90 (212) 258 59 54
Support Hotline: 
 Phone: 90 (212) 275 2466 
 Fax: 90 (212) 272 7755


Turkmenistan
See Russia

United Kingdom
Microsoft Limited 
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100

Microsoft Technical Support 
 Desktop Applications, Home Products, Personal Operating Systems and hardware. 0870 50 10 100 
 Developer Products 0870 50 10 200 
 Business Systems 0870 50 10 300 
 Customers phoning from Ireland should dial 706 5353 for technical support. 
Pre-Sales Information: Microsoft Connection (0345) 00 2000



Uruguay
Technical Support: 
	Phone: (598) (2) 774934 
	Fax: (598) (2) 774935
See also Uruguay Online

Uzbekistan
See Russia

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-9922
Fax: (582)265-0863
Technical Support: (582)993-6755

See also Venezuela Online

Wales
See United Kingdom

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Last Updated: July 1, 1999
  

